SMS Terms and Conditions
Franklin Loan Center SMS/Texting Privacy Policy
Effective Date: July 2026
SMS POLICY AND USAGE
Franklin Loan Center ("Franklin Loan Center," "we," "our," or "us") offers SMS (text messaging) services to provide customers with loan-related notifications, account information, customer support communications, security alerts, and account verification services.
By opting in to receive SMS messages from Franklin Loan Center, you agree to these SMS Terms and Conditions.
- You may receive SMS messages related to your account, loan activity, tasks relating to your application, appointments, or other requests for documentation.
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SMS communications from Franklin Loan Center may include:
- Loan application status updates
- Document requests and reminders
- Underwriting notifications
- Loan approval and closing updates
- Requests for task completion in the secure portal
- Request for additional documentation
- Appointment reminders
- Customer service communications
- Account servicing notifications
- Fraud prevention alerts
- One-time passcodes (OTP)
- Multi-factor authentication (MFA) and account verification messages
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- Message frequency varies depending on your activity.
- Message and data rates may apply based on your mobile plan.
- You can text HELP for assistance or STOP to cancel messages at any time.
- Franklin Loan Center does not send marketing, promotional, or advertising messages through this SMS program.
- We will NOT share your SMS opt-in data or consent status with third parties for promotional purposes or marketing. SMS consent given for your loan application will be used solely for communications on existing business. You may opt out of SMS messaging at any time by replying STOP to any SMS message from us.
How to opt-out
You may opt out of SMS communications at any time by replying: STOP
Help and Support
For assistance, reply: HELP
You may also contact Franklin Loan Center:
- Website: https://www.franklinlc.com
- Phone: 888-439-1846
- Email for SMS assistance: smshelp@franklinlc.com
SECURITY
Franklin Loan Center has certain measures in place to maintain the security, confidentiality and integrity of the information gathered through the Website, and to help protect against the loss, misuse and alteration of such information. While we take measures to protect your personal information against security breaches and unauthorized access, we cannot guarantee that our safeguards will be effective in all instances for all security threats.
CHANGES TO OUR SMS POLICY
This Privacy Policy may be revised from time to time. If we decide to make material changes to our Privacy Policy, we will make reasonable efforts to notify you of the changes by sending a notice to the primary email address provided to us and/or by placing a notice on our Website.
CONTACT US
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an email to: info@franklinlc.com.
Franklin Loan Center
44800 Village Court
Palm Desert, CA 92260
For general privacy policy please visit Franklin Loan Center - privacy policy